More Questions & Answers

1. Can I change my tour date after booking is made?

   Bookings can be rescheduled, subject to availability, if you contact us at least 24 hours in advance of your tour time. Please note that guests must check in at least 15 minutes before their scheduled departure. If you have not checked in by this time, your booking will be treated as a no-show and your seats may be released to other guests. In such cases, rescheduling or refunds will not be possible. Bookings can be cancelled up to 14 days before your tour date.

   Bookings can be rescheduled, subject to availability, if you contact us at least 24 hours in advance of your tour time. Please note that guests must check in at least 15 minutes before their scheduled departure. If you have not checked in by this time, your booking will be treated as a no-show and your seats may be released to other guests. In such cases, rescheduling or refunds will not be possible. Bookings can be cancelled up to 14 days before your tour date.
2. Can I bring my pet?

   No pets are allowed on board the bus, except service animals.

   No pets are allowed on board the bus, except service animals.
3. Are advance reservations required for Windsor Duck Tours?

   We strongly recommend making advance reservations, particularly during peak periods such as weekends and school holidays. Seats are subject to availability, so booking ahead is the best way to secure your place.

   We strongly recommend making advance reservations, particularly during peak periods such as weekends and school holidays. Seats are subject to availability, so booking ahead is the best way to secure your place.
4. Do I need to choose a date & time for my tour?

   Yes. Windsor Duck Tours is a dated & timed tour. When you book, you will be required to select your tour date and time, subject to availability.

   Yes. Windsor Duck Tours is a dated & timed tour. When you book, you will be required to select your tour date and time, subject to availability.
5. How many routes does Windsor Duck Tours offer?

   Windsor Duck Tours operates two circular routes, both departing from The Duck Stop on Thames Street and lasting approximately one hour. The Swan Tour offers an extended adventure on the River Thames, while the Mallard Tour takes in more of historic Windsor on land before heading down onto the river. Both routes feature a live guide throughout.

   Windsor Duck Tours operates two circular routes, both departing from The Duck Stop on Thames Street and lasting approximately one hour. The Swan Tour offers an extended adventure on the River Thames, while the Mallard Tour takes in more of historic Windsor on land before heading down onto the river. Both routes feature a live guide throughout.
6. What will I see on the Windsor Duck Tours ride?

   The Duck Tours experience combines a sightseeing tour through Windsor with a unique river cruise on the River Thames. Along the way, guests may enjoy views of some of the area's most famous landmarks, including Windsor Castle and the historic riverside surroundings. Once on the water, the tour offers a different perspective of Windsor and Eton, with views of notable landmarks such as Eton College, Eton Bridge and the scenic riverbanks. A live guide shares stories and local history throughout the journey.

   The Duck Tours experience combines a sightseeing tour through Windsor with a unique river cruise on the River Thames. Along the way, guests may enjoy views of some of the area's most famous landmarks, including Windsor Castle and the historic riverside surroundings. Once on the water, the tour offers a different perspective of Windsor and Eton, with views of notable landmarks such as Eton College, Eton Bridge and the scenic riverbanks. A live guide shares stories and local history throughout the journey.
7. When should I arrive for my tour?

   Please arrive and check in at The Duck Stop at least 15 minutes before your scheduled departure time. If you have not checked in by this time, your booking will be treated as a no-show and your seats may be released to other guests.

   Please arrive and check in at The Duck Stop at least 15 minutes before your scheduled departure time. If you have not checked in by this time, your booking will be treated as a no-show and your seats may be released to other guests.
8. What is the frequency of the Windsor Duck Tours ride?

   The Swan Tour runs daily at 10:00, 11:00, 13:20, 14:40 and 17:10.
   The Mallard Tour departs daily at 12:10 and 15:50.

   The Swan Tour runs daily at 10:00, 11:00, 13:20, 14:40 and 17:10.
   The Mallard Tour departs daily at 12:10 and 15:50.
9. Is tour commentary available in my language?

   Our live tour commentary is available in English only.

   Our live tour commentary is available in English only.
10. How do I purchase tickets for Windsor Duck Tours?

    You can purchase tickets on this website. We strongly recommend making advance reservations to avoid disappointment, as capacity on the craft is limited. Seats are also subject to availability at The Duck Stop on Thames Street. On the day of your tour, please present your e-receipt and check in at The Duck Stop at least 15 minutes before your boarding time.

    You can purchase tickets on this website. We strongly recommend making advance reservations to avoid disappointment, as capacity on the craft is limited. Seats are also subject to availability at The Duck Stop on Thames Street. On the day of your tour, please present your e-receipt and check in at The Duck Stop at least 15 minutes before your boarding time.
11. What happens if it rains?

    Windsor Duck Tours operates rain or shine, and rides will continue in wet weather. The vehicle features a canopy over the seating area, providing some protection from the rain, but we cannot guarantee guests will remain completely dry. In cases of low visibility, lightning risk or unsuitable river conditions, the ride may be delayed or suspended. If a ride is suspended, our team will assist you with rescheduling arrangements.

    Windsor Duck Tours operates rain or shine, and rides will continue in wet weather. The vehicle features a canopy over the seating area, providing some protection from the rain, but we cannot guarantee guests will remain completely dry. In cases of low visibility, lightning risk or unsuitable river conditions, the ride may be delayed or suspended. If a ride is suspended, our team will assist you with rescheduling arrangements.
12. Can I bring my strollers & luggages onboard the Windsor Duck Tours?

    Collapsible buggies may be taken on board where space permits. Large prams, pushchairs and luggage cannot be accommodated onboard. Empty pushchairs may be left at The Duck Stop during the tour, but items are left at the owner's risk and we cannot accept responsibility for loss or damage. No luggage storage facilities are available.

    Collapsible buggies may be taken on board where space permits. Large prams, pushchairs and luggage cannot be accommodated onboard. Empty pushchairs may be left at The Duck Stop during the tour, but items are left at the owner's risk and we cannot accept responsibility for loss or damage. No luggage storage facilities are available.
13. Are Food & Drinks allowed onboard the Windsor Duck Tours?

    Food and drinks are not permitted onboard the tour, with the exception of bottled water.

    Food and drinks are not permitted onboard the tour, with the exception of bottled water.
14. Are the seats a first-come-first-serve basis?

    Customers may be assigned seats on arrival, although customers will only be permitted to board from the scheduled meeting time. We will endeavour to seat groups together, but this cannot be guaranteed in cases of operational or safety constraints.

    Customers may be assigned seats on arrival, although customers will only be permitted to board from the scheduled meeting time. We will endeavour to seat groups together, but this cannot be guaranteed in cases of operational or safety constraints.
15. What is the child ticketing policy?

    Infant tickets are available for children under 24 months. Child tickets apply to guests aged 2 to 16. All guests under the age of 16 must be accompanied by an adult. Infants under 2 travel free of charge but must still have a valid infant ticket, even if they will not occupy their own seat. Please ensure a free infant ticket is booked for every child under 2 in your party, in line with Maritime and Coastguard Agency passenger regulations.

    Infant tickets are available for children under 24 months. Child tickets apply to guests aged 2 to 16. All guests under the age of 16 must be accompanied by an adult. Infants under 2 travel free of charge but must still have a valid infant ticket, even if they will not occupy their own seat. Please ensure a free infant ticket is booked for every child under 2 in your party, in line with Maritime and Coastguard Agency passenger regulations.