More Questions & Answers

1. What will I see on the DUCKtours ride?

   The DUCK begins with an exciting splash into the iconic Marina Bay, bringing you up close to major landmarks such as the Merlion Park, Singapore Flyer, and the Esplanade that have shaped the city’s dramatic skyline. After the water adventure, it drives through the historic Civic District, where the Padang and the Civilian War Memorial stand as enduring reminders of Singapore’s past.

   The DUCK begins with an exciting splash into the iconic Marina Bay, bringing you up close to major landmarks such as the Merlion Park, Singapore Flyer, and the Esplanade that have shaped the city’s dramatic skyline. After the water adventure, it drives through the historic Civic District, where the Padang and the Civilian War Memorial stand as enduring reminders of Singapore’s past.
2. Are advance reservations required for DUCKtours?

   We strongly recommend that you make advance reservations to avoid disappointment due to the limited capacity on the craft. Seats are subject to availability at the BIG BUS & DUCK Hub.

   We strongly recommend that you make advance reservations to avoid disappointment due to the limited capacity on the craft. Seats are subject to availability at the BIG BUS & DUCK Hub.
3. What is the frequency of the DUCKtours ride?

   The DUCKtours with English commentary operate daily from 10:00 am to 6:00 pm, with departures on the hour (e.g 10:00 am, 11:00 am, etc.). Tours with Mandarin commentary are available in the afternoon at 3:30 pm, 4:30 pm, and 5:30 pm.

   The DUCKtours with English commentary operate daily from 10:00 am to 6:00 pm, with departures on the hour (e.g 10:00 am, 11:00 am, etc.). Tours with Mandarin commentary are available in the afternoon at 3:30 pm, 4:30 pm, and 5:30 pm.
4. What happens if it rains?

   Please be informed that DUCKtours operates rain or shine, and rides will continue in wet weather. However, in cases of low visibility or lightning risk, the ride may be delayed or suspended. If a ride is suspended, our team will assist you at the counter with rescheduling arrangements. Please also visit our service information page for up-to-date information.

   Please be informed that DUCKtours operates rain or shine, and rides will continue in wet weather. However, in cases of low visibility or lightning risk, the ride may be delayed or suspended. If a ride is suspended, our team will assist you at the counter with rescheduling arrangements. Please also visit our service information page for up-to-date information.
5. Can I change my tour date after booking is made?

   For rescheduling, please Contact Us at least one working day in advance of your departure. Kindly note that if you are late for your tour for any reason, it will be considered a no-show. In such cases, rescheduling or refunds will not be possible. Please note that changes are subject to seat availability.

   For rescheduling, please Contact Us at least one working day in advance of your departure. Kindly note that if you are late for your tour for any reason, it will be considered a no-show. In such cases, rescheduling or refunds will not be possible. Please note that changes are subject to seat availability.
6. Is the DUCKtours ride wheelchair friendly?

   Unfortunately DUCKtours is not wheelchair accessible, as boarding and alighting from the DUCK requires climbing a flight of 6 steps. If you are able to climb the steps with assistance, we will do our best to accommodate you. Please note that wheelchairs cannot be brought onboard the DUCK.

   Unfortunately DUCKtours is not wheelchair accessible, as boarding and alighting from the DUCK requires climbing a flight of 6 steps. If you are able to climb the steps with assistance, we will do our best to accommodate you. Please note that wheelchairs cannot be brought onboard the DUCK.
7. Can I bring my strollers & luggages onboard the DUCKs?

   We are unable to accommodate strollers and luggage on board our DUCKs. During the pre-boarding process, our team will advise you on where to leave your strollers. Please note that these items will be placed in a public area. While we will do our best to keep an eye on them, we strongly advise against leaving any valuables behind, as we cannot be held responsible for any lost or missing items

   We are unable to accommodate strollers and luggage on board our DUCKs. During the pre-boarding process, our team will advise you on where to leave your strollers. Please note that these items will be placed in a public area. While we will do our best to keep an eye on them, we strongly advise against leaving any valuables behind, as we cannot be held responsible for any lost or missing items
8. Are Food & Drinks allowed onboard the DUCKtours?

   Food & drinks are not allowed onboard the tour.

   Food & drinks are not allowed onboard the tour.
9. Are the seats a first-come-first-serve basis?

   Seat arrangements are system-assigned based on the reservation date and time. If your bookings are made together as a group, you will be seated together. Please note that we are unable to accommodate any last-minute seating requests at the counter.

   Seat arrangements are system-assigned based on the reservation date and time. If your bookings are made together as a group, you will be seated together. Please note that we are unable to accommodate any last-minute seating requests at the counter.
10. What is the child ticketing policy?

    Infant tickets are available for children below 24 months, while child tickets apply to those aged between 2 and 12 years. Please note that all passengers aged 12 and under must be accompanied by an adult.

    Infant tickets are available for children below 24 months, while child tickets apply to those aged between 2 and 12 years. Please note that all passengers aged 12 and under must be accompanied by an adult.
11. Do I need to choose a date & time for my tour?

    Yes. DUCKtours is a dated & timed tour. When you book, you will be required to select your tour date and time, subject to availability.

    Yes. DUCKtours is a dated & timed tour. When you book, you will be required to select your tour date and time, subject to availability.
12. Is it possible to hire one of the DUCKtours for a private event?

    Yes, DUCKtours is available for private hire. Please have a look at our Private Hires page to find out more or contact us to discuss your requirements.

    Yes, DUCKtours is available for private hire. Please have a look at our Private Hires page to find out more or contact us to discuss your requirements.
13. Can I bring my pet?

    No pets are allowed on board the bus, except service animals.

    No pets are allowed on board the bus, except service animals.
14. Is it possible to hire one of the open-top buses for a private event?

    Yes, buses are available for private hire. Please have a look at our Private Hires page to find out more or contact us to discuss your requirements.

    Yes, buses are available for private hire. Please have a look at our Private Hires page to find out more or contact us to discuss your requirements.